Contact Us

Get in Touch

"We're here to help and answer any questions you might have. We look forward to hearing from you."

Whether you're a prospective member, current community participant, partner, or media representative, we're here to assist with your inquiry and ensure you have the best experience with Lens.

📞 Primary Contact

For general questions about Lens, membership benefits, or community features, please reach out via our primary email. We aim to respond to all inquiries within 24-48 hours during business days.

🕐 Business Hours

Our dedicated team is available to assist you during the following hours (Indian Standard Time):

• Monday - Friday: 9:00 AM - 6:00 PM IST
• Saturday: 10:00 AM - 4:00 PM IST
• Sunday: Closed (Emergency support available)

💡 Pro Tip: For urgent matters outside business hours, please mark your email subject line with "URGENT" and we'll prioritize your request for immediate attention.

📋 Department Directory

To ensure your inquiry reaches the right team quickly, please include the appropriate subject line prefix in your email:

👥 Membership Support

📌 Subject Line: [MEMBERSHIP]

Contact us for questions about:

• Membership tiers, benefits, and pricing
• Application process and verification requirements
• Account management and profile settings
• Billing, subscriptions, and payment issues
• Member privileges and access levels

🔧 Technical Support

📌 Subject Line: [TECH SUPPORT]

Get assistance with:

• Platform login or access issues
• Website functionality problems
• Mobile app troubleshooting
• Password reset and security concerns
• Technical bugs, errors, or glitches

🎉 Event Inquiries

📌 Subject Line: [EVENTS]

Information about:

• Upcoming events and registration
• Event cancellations or rescheduling
• Hosting your own community event
• Speaker opportunities and presentations
• Event sponsorship and partnerships

🤝 Partnership Opportunities

📌 Subject Line: [PARTNERSHIP]

Discuss:

• Strategic business partnerships
• Corporate membership programs
• Sponsorship opportunities
• Collaboration proposals
• Vendor and service provider inquiries

📰 Media & Press

📌 Subject Line: [MEDIA]

For:

• Press inquiries and interview requests
• Media kits and brand assets
• Speaking engagement requests
• Article features and publications
• Research and data requests

💬 What to Include in Your Message

To help us serve you better and respond more quickly, please include:

1. Clear Subject Line: Use the department prefix and briefly describe your inquiry
2. Your Name & Company: Help us understand your context
3. Contact Information: Phone number for urgent matters
4. Detailed Description: Explain your question or issue thoroughly
5. Preferred Response Method: Email, phone, or video call
6. Time Sensitivity: Let us know if there's an urgent deadline

🌐 Connect With Us

Stay updated with the latest from Lens through our social media channels:

• LinkedIn: Professional updates and industry insights
• Twitter: Real-time news and community highlights
• Facebook: Events, stories, and member spotlights
• Instagram: Behind-the-scenes and visual stories

Follow us to stay connected with our community, get inspired by member success stories, and never miss important announcements or exclusive opportunities.

📍 Visit Our Office

Lens Headquarters
#48, 2nd Floor, Puttenhalli Main Road, JP Nagar 7th Phase,
Bangalore - 560078, Karnataka
India

While we operate primarily as a digital-first community, we welcome members and partners to visit our office by appointment. Please email us in advance to schedule a meeting.

⚡ Quick Responses

Our Commitment to You:

• ✅ General Inquiries: Response within 24-48 hours
• ✅ Technical Support: Initial response within 12 hours
• ✅ Member Support: Priority response within 8 hours
• ✅ Urgent Issues: Immediate attention during business hours

"Your questions and feedback help us improve our community. We value every interaction and strive to provide exceptional support at every touchpoint."

❓ Frequently Asked Questions

Before reaching out, you might find answers to common questions in our FAQ section or Knowledge Base. This can provide immediate answers and save you time!

Still Have Questions?

We're here to help! Don't hesitate to reach out using any of the methods above. Whether you have a quick question or need detailed assistance, our team is ready to support your journey with Lens.